Cancellation Policy

Cancellation policy /cancellation right

Cancellations of your contractual declaration can be made within 14 days in text format (i.e. letter, fax, e-mail) or – if you have recieved your merchandise before expiration deadline – by returning your order. The deadline starts once you have recieved this policy in textform, but not before receipt of order (for recurring orders not before the first partial delivery) and not before fullfilment of our information obligation according to article 246 § 2 in combination with § 1 article 1 and 2 EGBGB as well as our duties according to § 312e article 1, sentence 1, 1 BGB in combination with article 246 § 3.  In order to insure the cancellation deadline a timely dispatch of the revocation or the item is sufficient.

Revocations have to be directed to:

Business owner: Harald Höppner, Tanja Höppner

Fax: 03337 425760 


Legal consequences:

In the case of an effective revocation the mutually received benefits are to be returned and if so derived profits (i.e. interest) are to be returned. In case you are unable to reimburse us either in total or partially for services received or the returned merchandise is in worsened condition, you are required to offer a compensation of equal value. This does not apply, when the deterioration of the merchandise has been checked like it is possible in the retail shop.

Besides you can avoid the obligation for compensation (for a merchandise its condition has worsened through designated use) by not treating the merchandise like your own possession and by avoiding any action that effects the value of the merchandise. Any merchandise eligible for shipping will be returned at our risk. You have to carry the costs of the return if the delivered merchandise matches the ordered products but the amount invoiced does not exceed 40 Euro or if the amount invoiced is higher but you haven not reciprocated services or have not paid contractual installments yet. otherwise return is without charges. Merchandise not eligible for shipping will be picked up at yours. Duties for the compensation of payments must be fulfilled within 30 days. This time period begins for you with the posting of your rescission or the return of the merchandise, for us with receiving.

The right for cancellation is not applicable if:

Products have been purpose-built and are clearly customized for personal necessities or because of their nature and consistency are unsuitable or because they are affected by decomposition or the expiry date is exceeded. As well as delivery of audio and video mediums or software, if the sealed data carrier has been unsealed by the customer.

end of cancellation policy

The right of cancellation does not apply for:

- Ordered products that serve for business or self employed purposes

- Products that have been customized and specifically modified regarding the customers wish

- Products that are not suitable for returning because of their constitution or because of spoilage or because their expiration date has been exceeded

- Audio or Video recordings as well as software, where the original sealing has been removed by the customer

*All prices include VAT and service (charge) and exclusive of shipping costs. Offer good while supplies last. Errors and omissions excepted.