Returns Manager




According to the provisions of the German Distance Selling Act, consumers may return all received goods within 4 weeks after delivery without indicating reasons. Within this period you have the opportunity to examine the article as it would have been possible in a shop. Returned articles must therefore still be as good as new. For damaged, washed or soiled items we reserve the right to reduce the refunded amount.

Exchanges: If you would like to exchange a purchased item, please return it first and then reorder the desired replacement.

Complaints: If an item has arrived damaged or has defects that are not due to improper use, please report this within six months after receipt on our complaints portal. The latter can be found on our website at If you have taken photos of the damage, you can also upload them there. After receipt of the complaint, we will inform you by email about the further procedure.

Return costs: In accordance with our cancellation policy, the costumer bears the costs for the return shipment. If the total value of the returned items is more than 40 €, we will provide a free shipping label for parcels from within Germany on our online returns portal. If the total value of the returned items is less than 40 € - and for all items sent from abroad - you can purchase a stamped shipping label at a favourable price on our online return portal. Please note: conditions for orders that have been processed by Amazon may differ, the according details can be found on your invoice or delivery note.

Resellers may return goods within one week after receipt. Depending on the condition and amount of the returned goods, we reserve the right to reduce the value of the resulting credit. Details can be found in Guru-Shop`s reseller section.

Return registration: If you wish to withdrawal from your purchase and start the return process, please use this online returns portal. After completion you will receive a return note and have the opportunity to generate a prepaid shipping label (unless shipment it is carried out by forwarding agents). After receipt, we will process your return within 10 days if previously registered on our online returns portal. Please note that the processing time for unregistered returns may take up to 4 weeks.

Please enter an order or invoice number in the following field. You can find the order number:

- on the delivery note or invoice
- in the order confirmation you received by mail
- in your account here in the shop ( My Account )
- on Amazon, Ebay etc (depending on where you ordered)

Kurze Video Anleitung für Rücksendungen